Frequently Asked Questions
Frequently Asked Questions
π¦ When will my order arrive?
Orders are processed within 1β2 business days after payment confirmation. Most deliveries within Germany arrive within 2β5 business days after dispatch.
π Where do you deliver?
Currently, biloon.shop delivers within Germany.
π How can I track my shipment?
Once your order has been dispatched, you will receive a tracking link via email so you can follow your shipment in real time.
π³ Which payment methods do you accept?
We support common secure payment methods including:
β’ Visa
β’ Mastercard
β’ Other secure online payment methods available at checkout
β³ What should I do if my delivery is delayed?
If your order has not arrived within the expected timeframe, please contact us with your order number and we will assist you.
Email: info@biloon.com
π Can I return my order?
Yes. Returns can be requested within 30 days of receiving the item, as long as the jacket is unused and returned in its original packaging.
β What if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery and include photos of the issue. We will arrange a replacement, refund, or store credit.
π§₯ Are your jackets suitable for everyday wear?
Yes. Our jackets are designed for comfort, durability, and everyday style, making them suitable for daily use in different seasons.
π¬ Need more help?
Email: info@biloon.com
Phone: +49 163 3137523
Business hours: Monday β Friday, 9:00 AM β 5:00 PM