Frequently Asked Questions

📦 When will my order arrive?

Orders are processed within 1–2 business days after payment confirmation. Most deliveries within Germany arrive within 2–5 business days after dispatch.

🚚 Where do you deliver?

Currently, biloon.shop delivers within Germany.

🔍 How can I track my shipment?

Once your order has been dispatched, you will receive a tracking link via email so you can follow your shipment in real time.

💳 Which payment methods do you accept?

We support common secure payment methods including:

• Visa
• Mastercard
• Other secure online payment methods available at checkout

⏳ What should I do if my delivery is delayed?

If your order has not arrived within the expected timeframe, please contact us with your order number and we will assist you.

Email: info@biloon.com

🔁 Can I return my order?

Yes. Returns can be requested within 30 days of receiving the item, as long as the jacket is unused and returned in its original packaging.

❗ What if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery and include photos of the issue. We will arrange a replacement, refund, or store credit.

🧥 Are your jackets suitable for everyday wear?

Yes. Our jackets are designed for comfort, durability, and everyday style, making them suitable for daily use in different seasons.

💬 Need more help?

Email: info@biloon.com
Phone: +49 163 3137523

Business hours: Monday – Friday, 9:00 AM – 5:00 PM